Return and Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date of receipt to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@acireparis.com.
If your return is approved, we will send you a return label and instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
Feel free to contact us for any questions regarding returns at info@acireparis.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also cannot accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is by returning the item you have. Once the return is approved, you can place a new order for the desired item.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without needing to provide a justification. As mentioned above, your item must be in the same condition that you received it: unused, unopened, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If the refund is approved, it will be processed back to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@acireparis.com.